The first hour after an injury decides the next ninety days.
ETS Occ Med gives employers a physician-led team on the other end of the line the moment someone gets hurt. Where in person is not available, telemedicine triage fills the gap. We decide first aid versus medical treatment before a case becomes a recordable, and stay in direct contact with your safety team until the worker is back at full duty.
- 24/7 telemedicine triageVideo and phone evaluation by a physician-led team, from the floor or the parking lot. Bilingual support available.
- First aid versus medical treatmentA documented clinical decision on each case, using OSHA's own definitions, made before anyone drives to a clinic.
- Directed in-person careWhen a visit is needed, we send the worker to a clinic in our guided network with the case already briefed.
- Work status and restrictionsRestrictions written in terms a supervisor can act on: lift limits, hours, tasks, duration. Reviewed at every contact.
- Return-to-work planningWe work with your supervisor to find modified duty that exists on your floor, not a generic list.
- Case management to closureFollow-up visits, specialist coordination, imaging review, and a clear closing note for the file.
- Recordability determinationA written opinion from the physician-led team, on whether the case meets the recording criteria. Useful when the carrier or the inspector asks.
- Workers' compensation coordinationWe handle the carrier calls, the panel requirements, and the paperwork so your HR team does not have to.
Conservative care is not the same as no care.
OSHA's first aid list is specific: cleaning and bandaging a wound, hot or cold therapy, non-prescription medication at non-prescription strength, elastic supports, draining a blister, removing a splinter. A physician-led team that knows the list can treat most minor injuries fully inside it and follow the worker closely enough to catch the ones that are getting worse.
That is the difference between a laceration that heals with steri-strips and daily check-ins, and the same laceration sutured at an urgent care because nobody was there to make the call.
What safety managers ask us first.
- Are you just trying to keep injuries off the log?
- No. We are trying to make sure the first clinical decision is made by a physician-led team using OSHA's definitions, and documented so it holds up. When an injury needs treatment beyond first aid, it gets it, and it is recorded.
- What happens on night shift or weekends?
- The same number is answered by a clinician at 2 a.m. on a Sunday. Triage does not wait for business hours, and neither does the summary to your safety lead.
- Do you replace our workers' compensation carrier or panel?
- No. We work inside your existing carrier relationship and state panel requirements. Where we can be on your panel, we will be. Where we cannot, we coordinate with the panel providers through the guided clinic network.
- What do restrictions look like?
- A short written note tied to your job descriptions: what the worker can do, what they cannot, for how long, and when we will review it. Your supervisor should be able to read it in thirty seconds and act on it.